Data & Operations Assistant

About Empower Project
Empower Project is the national leader in both paid and volunteer relational organizing. 

Empower Project organizes to improve people’s lives using the power of relational organizing. Together with our partners, we’ve helped boost voter turnout, especially for BIPOC communities, through our approach of tapping into personal networks of friends and family. We provide the software and expertise to help communities, progressive organizations, and nonprofits leverage their personal relationships to build power and dramatically expand the electorate. Our cutting-edge technology, Empower, stands at the forefront of the industry and is trusted by over 1,500 organizations nationwide.


Program Overview
Our ground-breaking 2024 Paid Relational Organizing Hub program will touch up to 8 million people and generate up to 15 million conversations across 10 states: AZ, GA, WI, MI, MT, MN, NV, NC, OH and PA.

These statewide programs will:

• Initiate relational conversations with hundreds of thousands of people.
• Build a rapid-response network of trusted messengers to fight back against disinformation
• Aim to generate thousands of new voters in each state for the upcoming election.

Job Description

The Data & Operations Assistants will work closely with the Data Team to assist Community Mobilizers in troubleshooting their payment issues.

The Data & Operations Assistants will be part of the Data teams. This position is an opportunity to play a crucial data role in a groundbreaking program that aims to scale to 10 states in 2024.

Core Responsibilities

• Assisting with payment data management and the execution and analysis of analytics strategies to raise awareness of the program 
• Working on all data and analytics projects
• Collaborating with team members, other departments, and external partners as needed to ensure data processes are completed effectively and efficiently
• Serve as the primary point of contact for payment issues to tag issues, resolve, and/or escalate them.
• Assisting the data director and program leadership with other activities 

Qualifications Desired:

• Strong Attention to Detail: Ability to meticulously manage and review operations payroll and support ticket data and processes to ensure accuracy in payment and staff documentation.
• Problem-solving Skills: Capacity to dig through data, address and resolve payment discrepancies and operational issues promptly and efficiently.
• Experience in Payment Processing Systems: Familiarity with CRM financial or support ticketing systems; experience with specific platforms like ZohoDesk, Venmo, CashApp, or Gusto is a bonus.
• Excellent Communication Skills: Proficiency in clearly communicating with team members and mobilizers, especially in resolving payment queries and providing operational support.
• Adaptability and Flexibility: Ability to adapt to changing operational needs and workload, particularly in shifting focus from onboarding activities to complex payment-related issues as the campaign progresses.

Additional Considerations:

• Experience with spreadsheets is highly valued.
• Some Tech Support experience is preferred.
• Existing relationships in one of the ten states or are fluent in a second language, including Spanish. 

Compensation
This is a full-time, remote, salaried position, lasting through November 22, 2024.

The work schedule is six days per week with Fridays off. Operations Assistants will work Sunday - Thursdays 10am - 7pm Eastern. Saturdays are a shortened schedule, ending at 5pm Eastern.

We will also work the full week before the November election. 

The salary for this position is $4,750/month plus healthcare benefits and 2 paid sick days.

Empower Project is an equal opportunity employer, and does not discriminate based on age, sex, race, ethnicity, religion or sexual preference. Women, persons of color, and individuals from the LGBTQIA+ community are strongly encouraged to apply.