Fall 2025 Mobilizer Service Representatives

Empower Fall 2025 Mobilizer Service Representative 

Employment Type: Full Time
Minimum Experience: Mid Level

About Us
Empower Project is the national leader in both paid and volunteer relational organizing (RO). 

Empower Project organizes to improve people’s lives using the power of relational organizing. Together with our partners, we’ve helped boost voter turnout, especially for BIPOC communities, through our approach of tapping into personal networks of friends and family. We provide the software and expertise to help communities, progressive organizations, and nonprofits leverage their personal relationships to build power and dramatically expand the electorate. Our cutting-edge technology, Empower, stands at the forefront of the industry and is trusted by over 1,500 organizations nationwide.

It’s effective. Empower has been studied in nine different independently-run, randomly controlled trials which all found that its usage led to large and statistically significant increases in voter turnout — far more effective than phone-banking, text-banking, or door-to-door canvassing.

It’s growing fast. The number of conversations Empower facilitated grew by over 10x between the 2016 and 2018 election cycles, grew by 10x again in the 2020 election cycle, and then grew by 30x for the 2024 election cycle. In order to keep up that pace going forward, we need to grow our team and keep adding features that help our organizations!

About the Program and Role

In 2025 we’ll be running paid relational organizing programs – programs where we recruit folks to talk to their family and friends about elections and issues and then pay them for their time and effort – in several states including Pennsylvania, Virginia, and New Jersey. 

Core Responsibilities:

• Assisting with payment data management and the execution and analysis of analytics strategies to raise awareness of the program.
• Working on all data and analytics projects.
• Collaborating with team members, other departments, and external partners as needed to ensure data processes are completed effectively and efficiently.
• Serve as the primary point of contact for payment issues to tag issues, resolve, and/or escalate them.
• Assisting the data director and program leadership with other activities.

Qualifications Desired:

• Strong Attention to Detail: Ability to meticulously manage and review operations payroll and support ticket data and processes to ensure accuracy in payment and staff documentation.
• Problem-solving Skills: Capacity to dig through data, address and resolve payment discrepancies and operational issues promptly and efficiently.
• Experience in Payment Processing Systems: Familiarity with CRM financial or support ticketing systems; experience with specific platforms like ZohoDesk, Venmo, CashApp, or Gusto is a bonus.
• Excellent Communication Skills: Proficiency in clearly communicating with team members and mobilizers, especially in resolving payment queries and providing operational support.
• Adaptability and Flexibility: Ability to adapt to changing operational needs and workload, particularly in shifting focus from onboarding activities to complex payment-related issues as the campaign progresses.

Additional Considerations:

• Experience with spreadsheets is highly valued.
• Some Tech Support experience is preferred.
• Existing relationships in one of our key states or are fluent in a second language, including Spanish. 

Compensation:

This is a full-time, remote, salaried position, starting on September 15th, 2025 lasting through November 21, 2025.

The work schedule is six days per week with Saturdays off. Mobilizer Service Representatives will work Sunday - Thursdays 10am - 6pm Eastern. Saturdays are a shortened schedule, ending at 5pm Eastern.

We will also work the full week before the November election. 

The salary for this position is $4,750/month plus healthcare benefits and 16 hours of personal time that can be taken over the course of employment.

Empower Project is an equal opportunity employer, and does not discriminate based on age, sex, race, ethnicity, religion or sexual preference. Women, persons of color, and individuals from the LGBTQIA+ community are strongly encouraged to apply.