2025 Mobilizer Payment Processing Director

About Us
Empower Project is the national leader in both paid and volunteer relational organizing (RO). 

Empower Project organizes to improve people’s lives using the power of relational organizing. Together with our partners, we’ve helped boost voter turnout, especially for BIPOC communities, through our approach of tapping into personal networks of friends and family. We provide the software and expertise to help communities, progressive organizations, and nonprofits leverage their personal relationships to build power and dramatically expand the electorate. Our cutting-edge technology, Empower, stands at the forefront of the industry and is trusted by over 1,500 organizations nationwide.

It’s effective. Empower has been studied in nine different independently-run, randomly controlled trials which all found that its usage led to large and statistically significant increases in voter turnout — far more effective than phone-banking, text-banking, or door-to-door canvassing.

It’s growing fast. The number of conversations Empower facilitated grew by over 10x between the 2016 and 2018 election cycles, grew by 10x again in the 2020 election cycle, and then grew by 30x for the 2024 election cycle. In order to keep up that pace going forward, we need to grow our team and keep adding features that help our organizations!

About the Program and Role

In 2025 we’ll be running paid relational organizing programs – programs where we recruit folks to talk to their family and friends about elections and issues and then pay them for their time and effort – in several states including Pennsylvania, Virginia, and New Jersey, starting in Pennsylvania.

This position is available starting June 9th and is scheduled to end on December 5, 2025. Work hours will vary.

The Mobilizer Payment Processing Director will work closely with the Data Team and will start by iterating on and implementing Community Mobilizer payment discrepancy resolution and tracking processes in Pennsylvania and will eventually manage additional Mobilizer Payment Processing Associates to assist Mobilizers in troubleshooting their payment issues.

This position is an opportunity to play a crucial data role in a groundbreaking program in the 2025 election cycle.

Job Responsibilities

• Creating a tracking and categorization system for different types of payment discrepancies
• Drafting and maintaining a library of potential responses to potential inquiries
• Hiring, training, and managing Associates to to assist Mobilizers in troubleshooting their payment issues using the systems the Director creates
• Collaborating with team members, other departments, and external partners as needed to ensure data processes are completed effectively and efficiently
• Assisting with payment data management and the execution and analysis of analytics strategies to raise awareness of the program
• Serve as the primary point of contact for payment issues to tag issues, resolve, and/or escalate them.
• Assisting the data director and program leadership with other activities

Who would be a good fit?

This opportunity is perfect for someone who has a history of working in and around progressive campaigns and organizing for at least 6 years and has a passion for doing something different.

We're looking for a campaign professional who has:

• Strong Attention to Detail: Ability to meticulously manage and review operations payroll and support ticket data and processes to ensure accuracy in payment and staff documentation.
• Problem-solving Skills: Capacity to dig through data, address and resolve payment discrepancies and operational issues promptly and efficiently.
• Experience in Payment Processing Systems: Familiarity with CRM financial or support ticketing systems; experience with specific platforms like ZohoDesk, Venmo, CashApp, or Gusto is a bonus.
• Excellent Communication Skills: Proficiency in clearly communicating with team members and mobilizers, especially in resolving payment queries and providing operational support.
• Adaptability and Flexibility: Ability to adapt to changing operational needs and workload, particularly in shifting focus from onboarding activities to complex payment-related issues as the campaign progresses.
• Strong Management and Culture Building History: Ability to inspire and manage a team to achieve set goals and create a positive, inclusive, and collaborative work environment free from discrimination or harassment, all in a remote setting.
• Access to a reliable laptop and cell phone
• US work authorization

What's the compensation like?

Salary: $7,000 per month

We provide 4 paid personal days

Empower Project is an equal opportunity employer, and does not discriminate based on age, sex, race, ethnicity, religion or sexual preference. Women, persons of color, and individuals from the LGBTQIA+ community are strongly encouraged to apply.